Terms and Conditions


Refund Policy

Due to limited seating, we request that you cancel at least 24 hours before a event start. This gives us the opportunity to fill the event.
You may cancel by the platform selling request form or by email to us.
If your cancellation is at least 24 hours in advance of the event, you will receive a full refund. If your cancellation is less than 24 hours in advance, we will analize your request case by case. We will do our best to accommodate your needs.

Eventbrite Event Access and Customer Responsibilities

Do any of the following:
- Go to the confirmation email and click Join/View the event
- Visit the event page on BROWSER (Desktop or Mobile) and click Access the event.
On BROWSER (Desktop or Mobile)
- Log into Eventbrite and go to Tickets.
- Find your order and click Go to online event page.
- Once at the online event page, you must log into the correct Eventbrite account to see the content.

WE ARE NOT RESPONSIBLE FOR YOU NOT CHECKING THIS AND THE FOLLOWING RULES

Eventbrite Emails SPAM BOX delivery

Please check ever your spam box and verify any email received from noreply@order.eventbrite.com or contact@world-virtual-tours.com
Follow carefully the instructions inside the emails you receive on order confirmation and as per reminders.

TERMS AND RESPONSIBILITIES

The sending of Emails is not related to World Virtual Tours, is handled by external systems instead (Eventbrite, TickeTailor, etc). depending on where the customer buys or reserve his own general admission ticket.

WE ARE NOT RESPONSIBLE FOR NON-RECEIPT OF EMAILS OR FOR PROBLEMS WITH YOUR MAILBOX, FILTERS AND ANY CAUSE THAT MAY PREVENT YOU FROM RECEIVING LOGIN INSTRUCTIONS.

The refund is not provided for reasons related to issues in receiving or reading correctly emails.

TOUR STARTING TIME and Timezone Issues

THE Customer is invited to PAY CLOSE ATTENTION to Time Zone and Starting Times When you see start times in EET (Cairo Time) or CET/CEST (Rome Time), use this tool to easily convert it into your local time: https://www.thetimezoneconverter.com

We HIGHLY suggest you add the event to your calendar to avoid time zone issues.
You can ever convert Starting Times to your local time zone to stay sure about the starting time.

WE ARE NOT RESPONSIBLE FOR YOU HAVING TIME ZONE ISSUES AND NOT CORRECTLY UNDERSTANDING THE START TIME CONVERTED IN YOUR LOCAL TIME ZONE

The refund is not provided in case of issues related to timezone convertion.